Returns & Exchanges

At Anker, we stand behind the quality of our electronics with a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, we offer a straightforward process for returns and hardware exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and the serial number of your device.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.

• 3.
  Pack and Ship

  Securely pack the item in its original packaging including all cables and manuals, attach the shipping label, and drop it off at the designated carrier.

• 4.
  Inspection and Refund

  After our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 7-10 business days.